VIP Vape Warranty

We accept defective items within 15 days of purchase. There is also an extended warranty option extending the 15 days to 60 days as explained below. 
**Below is the description of the products that are covered and not covered by our warranty. 

What is covered by our Warranty?

  • LED screen issues
  • Charging port issues
  • Battery issues (turning off when firing)
  • Unit auto firing
  • Chip malfunctions

What is not covered by our warranty?

  • E-liquids, Atomizers, Tanks, Rebuildable products, used batteries, chargers, mechanical mods, drip tips, coils, and any other accessories on the device itself are NOT covered.
  • Failure or damage caused due to improper use or unauthorized repair.
  • Failure or damage as a result of excessive force such as dropping or abuse.
  • Failure or damage as a result of using recommendations outside the operating instructions. (See usage manual for operating instructions)
  • Water damage, juice spillage, and fire damage.
  • Leaky tanks are not covered under warranty.
  • Loss or damage due to missing components.
  • Stripped or damaged threads, crooked 510 connection. (Atomizer not sitting flush)
  • Damage to the finish (cosmetic issues), or scratches from a brushed finish.
  • Rattling or sticky buttons.
  • Modifying a product in any way automatically voids the warranty.
  • Items outside of our warranty period. (We try our best to accommodate return or exchange requests outside of warranty period depending on the damage)
  • Disposable pods once open cannot be returned or exchanged. 
Extended Warranty

**Here at VIPVAPE we offer an extended 60-day warranty on some items (specifically starter kits and mods). The 60-day extended warranty extends your existing 15-day warranty that comes with the purchase to 60 days. The price for the extended warranty is always $5.00.

You can add the Extended Warranty to your purchase when you add an item to your shopping cart.

You may purchase the additional warranty on your device within 7 days of your purchase (with proof of purchase).

The extended warranty prolongs your warranty period from 15 to 60 days. It does not alter what is covered by the warranty.