Warranty Details

VIP Vape Warranty

We accept defective items within 15 days of purchase and for Disposables its only 24 hours from the time of purchase. There is also an extended warranty option extending the 15 days to 60 days as explained below. 
**Below is the description of the products that are covered and not covered by our warranty. 

What is covered by our Warranty?

  • LED screen issues
  • Charging port issues
  • Battery issues (turning off when firing)
  • Unit auto firing
  • Chip malfunctions

What is not covered by our warranty?

  • E-liquids, Atomizers, Tanks, Rebuildable products, used batteries, chargers, mechanical mods, drip tips, coils, and any other accessories on the device itself are NOT covered.
  • Failure or damage caused due to improper use or unauthorized repair.
  • Failure or damage as a result of excessive force such as dropping or abuse.
  • Failure or damage as a result of using recommendations outside the operating instructions. (See usage manual for operating instructions)
  • Water damage, juice spillage, and fire damage.
  • Leaky tanks are not covered under warranty.
  • Loss or damage due to missing components.
  • Stripped or damaged threads, crooked 510 connection. (Atomizer not sitting flush)
  • Damage to the finish (cosmetic issues), or scratches from a brushed finish.
  • Rattling or sticky buttons.
  • Modifying a product in any way automatically voids the warranty.
  • Items outside of our warranty period. (We try our best to accommodate return or exchange requests outside of warranty period depending on the damage)
  • Disposable pods once open cannot be returned or exchanged.
  • Burnt flavor for disposables
Extended Warranty

**Here at VIPVAPE we offer an extended 60-day warranty on some items (specifically starter kits and mods). The 60-day extended warranty extends your existing 15-day warranty that comes with the purchase to 60 days. The price for the extended warranty is always $5.00.

You can add the Extended Warranty to your purchase when you add an item to your shopping cart.

You may purchase the additional warranty on your device within 7 days of your purchase (with proof of purchase).

The extended warranty prolongs your warranty period from 15 to 60 days. It does not alter what is covered by the warranty.