Privacy policy

Privacy Policy

Introduction

VIP Vape ("we," "us," or "our") operates vipvape.ca (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

Information We Collect

When you visit our Site or place an order, we may collect:

  • Contact information: name, email address, phone number, shipping address
  • Order information: products purchased, order history, payment method (processed securely by our payment processor — we do not store full credit card numbers)
  • Account information: email and password (if you create an account)
  • Age verification information: government-issued ID details for local delivery age verification (19+), collected at the time of delivery and not stored on our servers
  • Technical data: IP address, browser type, device information, pages visited, referring URL

How We Use Your Information

  • To process and fulfill your orders, including shipping and local delivery
  • To verify your age and identity as required by Canadian tobacco and nicotine regulations
  • To communicate with you about your orders, account, and customer service inquiries
  • To send promotional emails and newsletters (only if you have opted in — you can unsubscribe at any time)
  • To improve our website, products, and services
  • To detect, prevent, and address technical issues, fraud, and security concerns

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Shipping carriers (Canada Post) to deliver your orders
  • Payment processors to process transactions securely
  • Email service providers to send order confirmations and promotional emails
  • Law enforcement or government agencies if required by law or to comply with Canadian tobacco and nicotine regulations

Cookies and Tracking

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site.

Age Restriction

This Site is intended for individuals 19 years of age or older. We do not knowingly collect personal information from anyone under 19. If you believe we have collected information from a minor, please contact us immediately.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is retained for a minimum of 2 years as required by Canadian tobacco regulations.

Your Rights

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing (where applicable)

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites (e.g., Canada Post tracking, social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

For privacy questions or requests, contact us at admin@vipvape.ca or call (519) 707-3333, available 9:00 AM – 9:00 PM, Monday to Sunday.