Terms of service

Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of vipvape.ca (the "Site") operated by VIP Vape ("we," "us," or "our"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

Age Requirement

You must be at least 19 years of age to use this Site and to purchase any products. By placing an order, you confirm that you are 19 years of age or older and that you will provide valid government-issued identification upon delivery if requested. Misrepresentation of your age is a violation of Canadian law.

Products and Compliance

All products sold on this Site contain nicotine and are subject to Canadian federal and provincial tobacco and vaping regulations, including the Tobacco and Vaping Products Act (TVPA). Products are intended for adult consumers of legal age only.

  • Nicotine is an addictive chemical
  • Products are not intended for use by non-smokers, pregnant or breastfeeding women, or persons with pre-existing health conditions
  • Product descriptions, specifications, and images are provided for informational purposes and may vary from actual products
  • We reserve the right to limit quantities, refuse service, or cancel orders at our discretion

Orders and Payment

  • All orders are subject to acceptance and availability
  • Prices are listed in Canadian dollars (CAD) and are subject to change without notice
  • Applicable taxes (HST, GST, PST) are calculated at checkout based on your shipping province
  • Payment is processed securely at the time of order placement
  • We reserve the right to refuse or cancel any order at our discretion, with a full refund

Shipping and Delivery

We ship within Canada only via Canada Post. Local delivery is available in select areas. Please review our Shipping Policy for detailed information on shipping zones, rates, free shipping thresholds, and delivery times.

Returns and Refunds

We offer a 30-day return policy on eligible items. Certain products are non-returnable for health and safety reasons. Please review our Refund Policy for full details on returns, exchanges, and refunds.

Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of VIP Vape or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or republish any content without our prior written consent.

User Conduct

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

  • Use the Site in violation of applicable laws or regulations
  • Attempt to gain unauthorized access to any portion of the Site
  • Interfere with the security or operation of the Site
  • Use automated systems (bots, scrapers) to access the Site without permission
  • Submit false, misleading, or fraudulent information

Limitation of Liability

To the fullest extent permitted by law, VIP Vape shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or any products purchased through the Site. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless VIP Vape, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from your use of the Site or your violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario, Canada.

Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

For questions about these Terms, contact us at admin@vipvape.ca or call (519) 707-3333, available 9:00 AM – 9:00 PM, Monday to Sunday.