Shipping policy

Shipping Policy

All orders are shipped via Canada Post. Shipping rates are calculated at checkout based on your delivery address, package weight, and selected service level. A $2.00 handling fee applies to each order.

Free Shipping Thresholds

Free shipping is automatically applied at checkout when your order subtotal meets the threshold for your province:

  • Ontario & Quebec — Free shipping on orders $79.99 and over
  • Manitoba & Saskatchewan — Free shipping on orders $99.99 and over
  • Newfoundland, Nova Scotia, New Brunswick, PEI, Alberta & British Columbia — Free shipping on orders $119.99 and over
  • Yukon, Northwest Territories & Nunavut — Free shipping on orders $199.99 and over

Canada Post Services

  • Expedited Parcel — Available to all provinces and territories
  • Express Post — Auto Upgrade for Qualifying Ontario and Quebec addresses only

Transit times are calculated by Canada Post and displayed at checkout based on your postal code. Typically, Expedited Parcel delivers within 2-7 business days depending on destination.

Local Delivery (Kitchener, Waterloo & Cambridge)

We offer same-day local delivery to postal codes in Kitchener, Waterloo, and Cambridge. Orders placed before 5:00 PM are eligible for same-day delivery and will arrive by 9:00 PM. Orders placed after 5:00 PM will be scheduled for next-day delivery.

At checkout, enter your full shipping address. If your address is within an eligible local delivery area, you will see the Local Delivery option. You must actively select Local Delivery at checkout — if you do not, your order will be shipped via Canada Post and standard shipping rates will apply.

ID Verification for Local Delivery

First-time local delivery customers will be required to present valid government-issued photo identification at the time of delivery to verify age (19+) and identity. If ID verification cannot be completed, the order will be cancelled on the spot and cannot be delivered. In such cases, 50% of the order total will be deducted as a restocking fee, and any delivery fee paid will not be refunded.

Failed Delivery Attempts

If our delivery partner is unable to complete the delivery due to reasons beyond their control (e.g., no one available to receive the order, unreachable buzzer or phone, incomplete access instructions), you may be charged for each failed delivery attempt. Any charges will be communicated by our support team based on the additional time and costs incurred.

Order Processing Time

Orders are processed and shipped within 1-2 business days of order placement, excluding weekends and statutory holidays. Orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your Canada Post tracking number. You can track your package at canadapost.ca/track.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us at admin@vipvape.ca with your order number. We will work with Canada Post to investigate and resolve the issue. Please allow Canada Post's estimated delivery window to pass before opening a lost package inquiry.

Shipping Restrictions

We ship within Canada only. We do not ship to international destinations or P.O. boxes via local delivery (Canada Post P.O. Box shipping is available). All products contain nicotine and are age-restricted — customers must be 19+ with valid government-issued ID to receive orders.

Contact Us

For any shipping-related questions, please contact us at admin@vipvape.ca or call (519) 707-3333, available 9:00 AM – 9:00 PM, Monday to Sunday.