We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Pick up orders must be picked up within 7 days to qualify for a full cash refund. After 7 days you are only eligible for store credit.
If you miss 2 delivery attempts, you will be required to re-pay the delivery fee for a 3rd delivery attempt or accept a full refund in the value of store credit.
Canada Post Returns For any defective products, we will be able to cover the cost of the product, but you will be required to pay the shipping cost ($13.99 + Tax). If you do not wish to pay shipping, please send us a proof of the defect (Eg. Video), based on which we would be able to issue a refund. Alternatively if you place an additional order in the future that is over $49 pre tax, then shipping cost can be avoided, and the exchange can be added to that order. Flavour Issues Are Not Considered As A Manufacturing Defect and Are Therefore Not Covered Under Our Warranty.
To start a return, you can contact us at info@vipvape.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@vipvape.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be sent a refund by e-transfer. Please remember it can take some time for your bank to process and post the refund too.
Underage Purchases
Every package that we ship utilizes Canada Post's Age Verification service. This means that in order for Canada Post to hand over the package, you must verify that you are of legal smoking age in your province or state. If Canada Post cannot verify your age, they will ship the items back to us. Once the items return, final sale items are non-refundable. Any items that are eligible for a refund will be done so minus a 50% restocking fee, as well as any shipping/delivery charges incurred for shipping/delivering the items to you, and for Canada Post to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items. You will loose money.
